Developer Support Engineer - Technical Customer Success & Integration Specialist
Join SupportNinja as a Developer Support Engineer in Canggu, Bali and become the technical bridge between our clients and their development success. In this dynamic role, you’ll provide expert-level assistance to developers, troubleshoot complex integration challenges, and optimize their workflows. With a competitive salary of Rp 15,000,000 - Rp 25,000,000 per bulan, this is your chance to grow in a vibrant tech environment.
At SupportNinja, we’re a growing company dedicated to empowering developers with the tools and support they need. As a Developer Support Engineer, you’ll work closely with our clients, helping them navigate the complexities of software integration and development. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others succeed.
📋 Tanggung Jawab Pekerjaan
- Provide expert-level support to developers, addressing their technical queries and issues promptly.
- Troubleshoot and resolve complex integration challenges, ensuring seamless functionality.
- Optimize workflows and processes to enhance developer productivity and satisfaction.
- Collaborate with cross-functional teams to implement and improve integration solutions.
- Document technical issues and solutions for future reference and knowledge sharing.
- Stay updated with the latest industry trends and technologies to provide cutting-edge support.
- Conduct training sessions and workshops to upskill developers and enhance their technical capabilities.
- Work closely with clients to understand their needs and deliver tailored support solutions.
🎓 Kualifikasi & Syarat
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a developer support or technical customer success role.
- Proficient in programming languages such as Java, Python, or JavaScript.
- Familiarity with integration tools and platforms like Zapier, Salesforce, or HubSpot.
- Strong problem-solving skills and the ability to think critically.
- Excellent communication and interpersonal skills to build strong relationships with clients.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certification in technical customer success or a related field is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang