Customer Service Representative (CSR) and Administrative Support Specialist

Join our dynamic team as a Customer Service Representative (CSR) and Administrative Support Specialist in the heart of Bali’s most vibrant locations. This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless operations across our diverse team. As a CSR, you’ll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Meanwhile, as an Administrative Support Specialist, you’ll manage our office’s day-to-day tasks, from scheduling appointments to maintaining our records. This dual role offers a unique opportunity to contribute to both customer-facing and behind-the-scenes operations, helping us maintain our high standards of service and efficiency.

At Private Advertiser, we are a leading advertising agency in Bali, known for our innovative campaigns and client-centric approach. Our team is passionate about delivering exceptional results, and we believe that our people are our greatest asset. By joining us, you’ll have the chance to work in a supportive and collaborative environment, where your contributions are valued and recognized. Whether you’re a seasoned professional or just starting your career, we offer the training and growth opportunities you need to succeed.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Manage and maintain client records, ensuring accuracy and organization.
• Coordinate appointments and meetings, using tools like Google Calendar and Outlook.
• Assist in the preparation and distribution of marketing materials and promotional campaigns.
• Support the administrative team in maintaining office supplies and equipment.
• Assist in the organization and execution of team meetings and events.
• Maintain a high level of confidentiality and professionalism in all communications.
• Stay updated with industry trends and best practices in customer service and administrative support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative support roles.
• Proven ability to work well under pressure and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Strong organizational skills, with the ability to manage multiple tasks simultaneously.
• Familiarity with office software, including Microsoft Office Suite and Google Workspace.
• Ability to work well in a team environment and contribute to a positive and productive workplace.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred but not required).
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

Lowongan Terkait